How will I know if I have won a competition prize?

If you are a cinch presents prize winner we will usually contact you via email using the email address you entered (occasionally these may end up in your junk/spam folder). Sometimes we may send you an sms to complete your prize claim, or we may telephone you to tell you about your win. Please check the terms and conditions relevant to each promotion. We will never ask you for money or to make a payment in relation to confirming that you have won a competition prize.

When will I receive my prize?

Please check the relevant promotional terms and conditions specific to the promotion or contact an advisor by emailing events@cinch.co.uk and we will be happy to help.

I have tickets for a cinch event and need help...

Please contact an events advisor by emailing events@cinch.co.uk and we will be happy to help or put you in touch with the organiser of the event who will be able to assist you.

I have a question that has not been answered...

Please send your query to events@cinch.co.uk and one of our advisors will be happy to help. If you have a query not related to cinch presents and our competition promotions, please contact our main customer service team by visiting; www.cinch.co.uk/support